![]() ![]() Information about profile picture synchronization in Microsoft 365Ĭopyright (c) Microsoft Corporation. The next time a picture sync occurs from Exchange Online, the user's previously uploaded SharePoint picture will be overwritten by the profile picture that exists in Exchange Online. For Exchange Online users, changing Picture Exchange Sync State to 0 and uploading a user picture directly to SharePoint would be a temporary change only.For Exchange Online users, it will still take 24 hours for the sync to occur and update the SharePoint picture.If the picture still isn’t showing, contact Microsoft support. When you’ve confirmed the Picture property is user editable, have the user retry the steps in the above sections. Check the Allow users to edit values for this property box and select OK.Select the Picture property, and then choose Edit.Select Show all > SharePoint > Classic SharePoint admin center > User profiles > Manage User Properties.If this is not set to user editable, SharePoint will not sync the pictures with Exchange Online. If a user is encountering this problem, check that the Picture profile property is set to be user editable. If you aren’t sure who that is, see How do I find my Microsoft 365 admin? Steps for SharePoint Administrators If all these steps have been completed and the photo is still not showing, contact your Microsoft 365 Administrator. Upload a picture to SharePoint Online from the Choose a picture dialog box.įor more information, see View and update your profile in Office Delve. The Choose a picture dialog box is displayed. Select the Basic Information tab, and then choose Upload picture. Follow the steps in If you have an Exchange Online mailbox instead. Note If you see Change photo instead of Upload picture, you have an Exchange Online mailbox. :::image type="content" source="media/profile-picture-not-showing/profile-picture.png" alt-text="Screenshot shows the Picture dialog with the Upload Picture button."::: Select the circle in the upper corner of the page that shows your initials or a person icon. Sign into Microsoft 365 with your work or school account at. If you aren’t sure who that is, see How do I find my Microsoft 365 admin? If you don't have an Exchange Online mailboxįind a photo you want to use and store it on your computer, OneDrive, or other location you can access. If all these steps have been completed and the photo isn't showing within 24 hours of retrying the steps, contact your Microsoft 365 Administrator. In a private (InPrivate/Incognito) browser session, ask each user to browse to the location where they were added to the People web part.Add the users who are missing a photo in SharePoint Online to an existing People web part or create a new page and add the user to a People web part using Show people profiles on your page with the People web part.For more information, see Add your profile photo to Microsoft 365.Ĭheck for the picture to trigger a sync between Exchange Online and SharePoint Online:.Select Upload a new photo and upload the picture.In the My accounts pane, select the camera icon that is next to your initials or the icon of a person.Select the circle in the upper corner of the page that shows your initials or a person icon.Sign into Microsoft 365 with your work or school account at.Find a photo you want to use and store it on your computer, OneDrive, or other location you can access.Resolution Option 2: Select the most relevant option below and follow the steps If you have an Exchange Online mailbox The diagnostic performs a large range of verifications for users who may not be seeing an updated profile picture. Select Run Tests, which will populate the diagnostic in the Microsoft 365 Admin Center. Microsoft 365 admin users have access to diagnostics that can be run within the tenant to verify possible issues with user photos. This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany. This feature requires a Microsoft 365 administrator account. Resolution Option 1: Run the Picture Sync diagnostic To get your profile picture displayed, try the following resolutions. Your SharePoint Online profile picture isn't displayed on SharePoint sites or in People web parts. Profile picture not showing in SharePoint Online
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